We would like to reassure you that we remain 100% committed to our customers during National Lockdown 2. We have all the tools to continue supporting your business effectively.
We understand that it has never been so important for you to keep in touch with customers and colleagues. We will continue to offer the best cost-effective communications solutions, support and advice throughout lockdown.
No question is ever too big or too small, so please get in touch. We will do everything we can to ensure your business is able to communicate effectively during these challenging times. Below we have answered some common questions we have been receiving.
We understand that it has never been so important for you to keep in touch with customers and colleagues. We will continue to offer the best cost-effective communications solutions, support and advice throughout lockdown.
No question is ever too big or too small, so please get in touch. We will do everything we can to ensure your business is able to communicate effectively during these challenging times. Below we have answered some common questions we have been receiving.
Frequently asked questions
What is the best way to contact Signal Telecom?
You can contact our team as you usually would. Call us on 01642 713667 or email us at css@signaltelecom.co.uk with all your questions.
How can my business continue to communicate effectively working from home?
Our SignalVoice phone system is totally flexible. Whether you are at home or in the office, it works everywhere - Thanks to the Office UC application and its great compatibility.
I have a cloud-based phone system, is there any way I can use this at home?
You can utilise the Office UC application which allows you to make and receive calls on your mobile, as if they were from your desk phone. You can also make internal calls as normal. It's very easy to set up, we can assist you. Just call us on 01642 713667.
Can I plug my office phone in at home if my phone system is cloud-based?
This is possible, but it depends on which phone you have. If you contact our customer support team, we will be able to advise. Call us on 01642 713667 or email css@signaltelecom.co.uk
Can I come to the office for an appointment?
To keep you and our team safe, you can’t come to the office for a face to face appointment. However, we can offer support in other ways. For example: Phone support, video call support, remote support.
I do not have a strong internet connection at home, what can I do?
Mobile broadband is a cost-effective, easy and hassle-free solution to enable super-fast internet on the go. Some mobile broadband routers allow up to 20 devices to connect, so you can rest assured you and your employees will be fully connected and able to work efficiently.
Also, we offer a dedicated home broadband solution. A second broadband line into your home, that will offer reliable, uninterrupted internet access. It will also be compatible with your business phone system.
Also, we offer a dedicated home broadband solution. A second broadband line into your home, that will offer reliable, uninterrupted internet access. It will also be compatible with your business phone system.
I may need extra data while remote working, what are my options?
You can add temporary ‘bolt-ons’ to your tariff, which will give you more data. Just get in touch and we can add these straight away for you!
I still have a traditional phone system, can we forward the calls to our home telephone number or mobile?
Yes, however there is a charge for the call diversion service and diverted call rates apply.