1. Big Switch Off
Do you know about the “Big Switch Off”? If not you really need to! The old telephone network is being turned off, in favour of VoIP services. Meaning that if you don’t make the switch to new technologies, you will be unable to communicate on the telephone. Your business will be restricted, as you will not receive incoming calls from your customers!
This is because the old public switched telephone network (PSTN) is essentially 20th-century technology. It’s out of date and not fit for purpose, our day-to-day technological demands are more than the traditional phone network can handle.
Timeline
Present-day: Many providers have stopped supplying and servicing traditional telephone systems.
2023: You won’t be able to add to your existing traditional system.
2025: The old telephone network will be switched completely off, if you haven’t made the switch you will be left without a working business phone system.
How we can help: Our technical support team are experts in switching businesses to a cloud-based phone system. We make a plan for you and handle every step of the journey, letting you take care of your business, while we handle the communications.
You’ll know what is happening at every step, as we listen to you and ensure clear communication throughout the process.
This is because the old public switched telephone network (PSTN) is essentially 20th-century technology. It’s out of date and not fit for purpose, our day-to-day technological demands are more than the traditional phone network can handle.
Timeline
Present-day: Many providers have stopped supplying and servicing traditional telephone systems.
2023: You won’t be able to add to your existing traditional system.
2025: The old telephone network will be switched completely off, if you haven’t made the switch you will be left without a working business phone system.
How we can help: Our technical support team are experts in switching businesses to a cloud-based phone system. We make a plan for you and handle every step of the journey, letting you take care of your business, while we handle the communications.
You’ll know what is happening at every step, as we listen to you and ensure clear communication throughout the process.
2. Broadband and Connectivity
Getting your connectivity right is crucial when making the switch to a cloud-based phone system. This is because the cloud-based phone system makes calls using the internet, so your broadband needs to be robust & resilient. Businesses already heavily rely on the internet for day-to-day tasks, so the chances are your broadband is already good enough.
How we help: Our experts will test your speeds, to see whether your current broadband is suitable for making the switch.
If not, we have you covered. As an authorised supplier of BT, we supply a comprehensive range of business-grade broadband solutions. We will listen to your needs and requirements and offer our expert recommendations.
How we help: Our experts will test your speeds, to see whether your current broadband is suitable for making the switch.
If not, we have you covered. As an authorised supplier of BT, we supply a comprehensive range of business-grade broadband solutions. We will listen to your needs and requirements and offer our expert recommendations.
3. Features
Your existing traditional system will most likely be restricted with features, and I bet you’re still dialling 9 to make an external call. Well, it’s 2022 now, and you certainly don’t need to be doing that anymore!
Some of the key features you can gain access to are:
How we help: We again, listen to your needs, this allows us to build a bespoke system to match your exact requirements. We will never offer something you don’t require, and there definitely won’t be any hidden fees.
Some of the key features you can gain access to are:
- Mobile application to mirror your phone system
- Hunt groups & auto attendants
- Comprehensive call reporting
- Call recording
- Voicemail to Email
How we help: We again, listen to your needs, this allows us to build a bespoke system to match your exact requirements. We will never offer something you don’t require, and there definitely won’t be any hidden fees.
4. Provider
When making the switch to VoIP you need to consider your supplier. This is a big change in your business communications, so using the correct provider is vital. You don’t want to be in a situation where you are receiving bad customer service and technical support. After all, communications are at the heart of your business.
How we help: ‘Big enough to cope, small enough to care.’ We love to come to your premises and meet you, and assess your current situation. This way we can get a better feel for your business, and start building a great working relationship. We plan your switch to VoIP to ensure minimum disruption to your business, and offer clear communication throughout the process.
After we have made the switch for you, you will be in the hands of our experienced technical support team. There is only one number to ring, and we don’t use an IVR system. You will be greeted by the same friendly voices within seconds, and we always aim to give you a ‘first call resolution.’
How we help: ‘Big enough to cope, small enough to care.’ We love to come to your premises and meet you, and assess your current situation. This way we can get a better feel for your business, and start building a great working relationship. We plan your switch to VoIP to ensure minimum disruption to your business, and offer clear communication throughout the process.
After we have made the switch for you, you will be in the hands of our experienced technical support team. There is only one number to ring, and we don’t use an IVR system. You will be greeted by the same friendly voices within seconds, and we always aim to give you a ‘first call resolution.’
5. Hardware
There are plenty of modern desk phones out there now, packed with features. But when it comes to hardware there isn’t a ‘one size fits all’ solution. It’s important to know what your employees require.
For example, an employee that has a flexible working pattern may not need a desk phone. They could have a ‘softphone’ instead, this is a mobile app on their smartphone which mirrors the company phone system. They will be able to use the business phone system wherever they are in the world, as long as they have a internet connection (4G/5G or WiFi).
How we can help: We supply a vast array of telephone system equipment, from modern desk phones, to wireless Bluetooth headsets. We again, listen to your requirements and advise which would be best for your situation.
For example, an employee that has a flexible working pattern may not need a desk phone. They could have a ‘softphone’ instead, this is a mobile app on their smartphone which mirrors the company phone system. They will be able to use the business phone system wherever they are in the world, as long as they have a internet connection (4G/5G or WiFi).
How we can help: We supply a vast array of telephone system equipment, from modern desk phones, to wireless Bluetooth headsets. We again, listen to your requirements and advise which would be best for your situation.
Get in touch
Contact us and start planning the switch to a cloud-based phone system today.
📞 01642 713667
📧 solutions@signaltelecom.co.uk
📞 01642 713667
📧 solutions@signaltelecom.co.uk